FLOW
Telecommunication
A leading US telecom company faced major inefficiencies in its middleware, web, and app development teams, struggling to scale Agile across its complex, multi-layered environment. Despite initial Agile adoption, teams were misaligned, delivery cycles were slow, and cross-functional collaboration was fragmented. The company sought targeted Agile interventions and a complete redesign of Agile practices to enhance coordination, accelerate development, and improve product quality across its technology stack. Our team was engaged to restructure Agile workflows, optimize team collaboration, and implement sustainable Agile practices tailored to a large-scale telecom ecosystem.
Lack of Agile standardization across middleware, web, and app teams led to disjointed workflows and inefficiencies Cross-team dependencies caused frequent delays, impacting release timelines for critical telecom services Poor backlog prioritization and governance resulted in misaligned business goals and wasted development efforts Resistance to Agile transformation persisted due to previous unsuccessful implementations and leadership misalignment The FLOW redesign created $35 million in annual savings through 35% faster feature deployment and 25% lower defect rates. By implementing cross-functional ceremonies and business-driven backlog prioritization, the solution achieved 50% better alignment between middleware, web, and app teams. Leadership training in agile governance ensured sustainable adoption, with 85% of teams reporting improved engagement and efficiency.
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Feature deployment cycles improved by 35%, reducing time-to-market for telecom digital services Cross-team alignment increased by 50%, eliminating major bottlenecks between middleware, web, and app teams Defect rates dropped by 25%, as improved Agile planning and backlog prioritization led to higher-quality releases 85% of Agile teams reported better engagement and efficiency, with leadership fully supporting the transformation