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Success Stories

These carefully curated case studies showcase how we've helped organizations overcome challenges, drive innovation, and achieve measurable results across diverse industries.

FLOW

Agile Redesign for Middleware/Web/App Teams

Telecommunication

A leading US telecom company faced major inefficiencies in its middleware, web, and app development teams, struggling to scale Agile across its complex, multi-layered environment. Despite initial Agile adoption, teams were misaligned, delivery cycles were slow, and cross-functional collaboration was fragmented. The company sought targeted Agile interventions and a complete redesign of Agile practices to enhance coordination, accelerate development, and improve product quality across its technology stack. Our team was engaged to restructure Agile workflows, optimize team collaboration, and implement sustainable Agile practices tailored to a large-scale telecom ecosystem.

RISES OCM

CRM Transition from outdated monolith to a modern experience platform

Logistics & Transportation

A leading car collection auction event has sold hundreds of thousands of vehicles sold in the last 50 years. Had an inhouse monolithic platform for the last 20 years that served as a CRM. It was no longer scalable or reliable. A new industry recognized CRM was implemented and with it, an OCM strategy to transition 320 sales and care specialist to the new ways of working.

RISES OCM

ESM Transition for an International Logistics Company

Logistics & Transportation

A logistics and shipping company with operations in Ireland and Scotland sought to transition its customer service system for over 2,000 call center agents. The legacy system, while functional, struggled to keep up with modern customer expectations and was not scalable for the company’s ambitious growth plans. The goal was to implement a new Enterprise Service Management (ESM) solution that would streamline operations, improve customer interactions, and empower agents with better tools. The project was led by the UK-based team, with our Organizational Change Management (OCM) team tasked with designing and implementing the change strategy to ensure a smooth transition for agents and executives.

FLOW

Process Redesign to Minimize Technical Debt

Technology

A leading cybersecurity company in Silicon Valley faced growing technical debt due to unstructured development processes, inconsistent coding practices, and a lack of long-term architectural planning. As the company scaled, its development teams struggled with slowed feature releases, increased system vulnerabilities, and high maintenance costs. Our team led a process redesign initiative to establish lean development practices, enhance code quality, and reduce long-term technical debt while maintaining security and compliance standards.

FLOW

Product Development Advisory for Digital Sales

Transportation

Leading US telecom company aimed to enhance its digital sales strategy, targeting a 40% conversion rate across its online channels. Despite a strong market presence, the company struggled with low conversion rates, poor user experience, and ineffective digital product positioning. The existing digital sales funnel had high drop-off rates, and customers encountered friction at critical purchasing steps. Our team was engaged to advise on product development, optimize digital sales journeys, and implement data-driven strategies to improve conversion rates and maximize revenue.

FLOW

Revitalized Agile Transformation for an Energy Company

Energy

A Southern California-based energy company had invested dozens of thousands of dollars in an agile transformation initiative that failed to deliver meaningful business value. Despite widespread adoption of agile methodologies, inefficiencies persisted, and teams struggled to translate agile practices into real outcomes. Leadership sought a structured, outcome-driven approach to course-correct the transformation and drive tangible results. Our team introduced FLOW (Framework for Lean Optimized Workflows) to revitalize the agile transformation, align teams with business objectives, and maximize ROI on agile investments.

RISES OCM

Seamless Transition to a Headless CMS

Entertainment

A marketing team for an entertainment company was using an integrated WordPress solution within a legacy platform to publish products, articles, and press releases on their website. With the implementation of a new, modern, headless CMS website, the team needed support to adopt the technology and transition smoothly to the new platform.

FLOW

Strategic MVP for E-Commerce (Outdoor Sporting)

Retail

A Vermont-based company specializing in fly fishing, hunting, and sporting goods sought to expand its digital presence by launching a new e-commerce platform. With increasing demand for online sales and growing competition, the company needed a Minimum Viable Product (MVP) that could rapidly enter the market while allowing for iterative enhancements based on customer feedback. However, limited digital experience and a fragmented product catalog posed challenges in defining and executing a scalable e-commerce strategy. Our team was engaged to develop a strategic MVP, streamline product listings, and ensure a seamless omnichannel shopping experience tailored to outdoor enthusiasts.

RISES OCM

Streamlined Platform Adoption for a US Railroad Company

Logistics & Transportation

A major US railroad company sought to modernize its business-critical legacy platform to enhance operational efficiency across multiple departments. The outdated system, while functional, lacked scalability and was becoming increasingly difficult to maintain. The objective was to implement a new, streamlined platform that could integrate various workflows, improve data management, and ensure seamless collaboration between teams. Our Organizational Change Management (OCM) team was responsible for driving the transition, ensuring smooth adoption across diverse departments while minimizing disruption to daily operations.

FLOW

Swift and Efficient Website Relaunch for an Asian-Based Commercial Airline

Transportation

A leading Asian commercial airline faced critical challenges with its outdated website, impacting customer experience, booking efficiency, and overall digital engagement. The airline needed a complete website relaunch under tight deadlines to enhance usability, improve mobile responsiveness, and ensure seamless integration with its booking and loyalty systems. Our team was engaged to manage the relaunch, focusing on rapid execution, stakeholder alignment, and minimizing service disruptions during the transition.

FLOW

Unified Agile Approach for Tax/Financial Systems

Technology

A prominent technology company based in Seattle, WA, faced challenges with fragmented tax and financial systems across various departments, leading to inefficiencies and compliance risks. To address these issues, the company sought to implement a unified agile approach to streamline processes, enhance data accuracy, and ensure regulatory compliance.