RISES OCM
Logistics & Transportation
A major US railroad company sought to modernize its business-critical legacy platform to enhance operational efficiency across multiple departments. The outdated system, while functional, lacked scalability and was becoming increasingly difficult to maintain. The objective was to implement a new, streamlined platform that could integrate various workflows, improve data management, and ensure seamless collaboration between teams. Our Organizational Change Management (OCM) team was responsible for driving the transition, ensuring smooth adoption across diverse departments while minimizing disruption to daily operations.
Different departments had developed siloed workflows, making it difficult to standardize processes across the organization Employees with varying levels of technical proficiency faced challenges in adapting to a new system Limited communication and change readiness efforts created uncertainty and resistance to the new platform Previous technology rollouts had led to negative user experiences, making employees skeptical about the benefits of this transition OCM delivered transformative value by breaking down departmental silos through collaborative process mapping sessions between leadership and frontline teams. The tailored communication strategy and visible executive sponsorship drove a 20% improvement in task completion times while reducing negative sentiment by 65%. Structured training programs specifically designed for varying technical proficiencies ensured 85% of employees felt adequately supported throughout the transition period.
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Standardized workflows reduced inefficiencies, leading to a 20% improvement in task completion times Enhanced communication and leadership involvement fostered greater engagement, with over 85% of employees feeling supported throughout the transition Post-implementation surveys showed a 65% reduction in negative sentiment, with a majority of employees reporting confidence in using the new system