Our solutions are designed to increase probabilities of successful technical implementations by 6x.
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A leading US telecom company faced major inefficiencies in its middleware, web, and app development teams, struggling to scale Agile across its complex, multi-layered environment. Despite initial Agile adoption, teams were misaligned, delivery cycles were slow, and cross-functional collaboration was fragmented. The company sought targeted Agile interventions and a complete redesign of Agile practices to enhance coordination, accelerate development, and improve product quality across its technology stack. Our team was engaged to restructure Agile workflows, optimize team collaboration, and implement sustainable Agile practices tailored to a large-scale telecom ecosystem.
RISES OCM
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A leading car collection auction event has sold hundreds of thousands of vehicles sold in the last 50 years. Had an inhouse monolithic platform for the last 20 years that served as a CRM. It was no longer scalable or reliable. A new industry recognized CRM was implemented and with it, an OCM strategy to transition 320 sales and care specialist to the new ways of working.
RISES OCM
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A logistics and shipping company with operations in Ireland and Scotland sought to transition its customer service system for over 2,000 call center agents. The legacy system, while functional, struggled to keep up with modern customer expectations and was not scalable for the company’s ambitious growth plans. The goal was to implement a new Enterprise Service Management (ESM) solution that would streamline operations, improve customer interactions, and empower agents with better tools. The project was led by the UK-based team, with our Organizational Change Management (OCM) team tasked with designing and implementing the change strategy to ensure a smooth transition for agents and executives.
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A leading cybersecurity company in Silicon Valley faced growing technical debt due to unstructured development processes, inconsistent coding practices, and a lack of long-term architectural planning. As the company scaled, its development teams struggled with slowed feature releases, increased system vulnerabilities, and high maintenance costs. Our team led a process redesign initiative to establish lean development practices, enhance code quality, and reduce long-term technical debt while maintaining security and compliance standards.
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Leading US telecom company aimed to enhance its digital sales strategy, targeting a 40% conversion rate across its online channels. Despite a strong market presence, the company struggled with low conversion rates, poor user experience, and ineffective digital product positioning. The existing digital sales funnel had high drop-off rates, and customers encountered friction at critical purchasing steps. Our team was engaged to advise on product development, optimize digital sales journeys, and implement data-driven strategies to improve conversion rates and maximize revenue.
Let's partner on a collaborative endeavor as we design a tailored product management strategies and build a responsive organizational framework.
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Partnering with Spark Optimization was like adding a trusted extension to our leadership team. What stood out most was their ability to blend strategic insight with hands-on execution—they didn't just advise us, they rolled up their sleeves and optimized our delivery from the inside out.
From crafting our digital product roadmap to empowering our teams through change, Spark brought clarity, alignment, and momentum to some of our most complex initiatives. They delivered with precision, empathy, and real results.
Spark isn't just a consultancy—they're a catalyst for transformation.
Stuart Price, CTO at Barrett-Jackson
Let's make something amazing together!
